Ace Proxies Refund Policy
If you are having technical difficulties please email our support team at support@aceproxies.com before claiming a refund as they will be happy to solve any problems. 99% of the problems can be solved without the need for refund.
Refund Conditions
We only offer refunds for technical issues with our proxies. We do not refund any order for the inability to use proxies on a specific program or service. We do not offer any refunds for the "1 day" plans. Our services can also be tested before purchase in order to avoid potential incompatibilities. For refund please open a new ticket with subject "refund request".
You are entitled to a full refund on a new order if all of the following apply:
- You have an active monthly or weekly plan (1-Day plans are non-refundable);
- You claim your refund within 3 days of your order date;
- Your account has not already been suspended by us for your breach of our Terms of Service;
- You open a new ticket with subject "refund request" stating your proxy username and the reason for your cancelling the service;
- You have used less than 100MB of bandwidth (data transfer - total of upload and download activity through the Proxy Service);
- Service was not used for creating accounts on websites, such as Instagram, Facebook (or any other social media site), Craigslist posting, website scraping or any other manual or automated web submission procedure, game bots or accessing sneaker sites including but not limited to Nike.com, Adidas.com. Footlocker.com, Supremenewyork.com, Kith.com, Yeezysupply.com, Footpatrol.com, etc...
- You have not previously claimed a refund from us under this policy.
Ace Proxies does not offer any refunds for sneaker proxies. We are not responsible for any potential bans, failures or problems that might occur during a release. The 3-day money back guarantee applies only for technical issues related to our proxy servers - for instance, down proxies. Also, please note that results from online proxy checkers and sneaker bots proxy checkers that list proxies as “BAD” , “DOWN” or “SLOW” are not taken into account since they are unreliable testing tools. The simplest way to test a proxy is by configuring it in your browser - more instructions can be found in our Help section.
This Refund Policy is subject to our full Terms and Conditions.
Cancellation policy
If you have not selected automatically renew, we will not extend your plan unless you do it manually from your account or ask us to do so. If you selected the Auto-Renew (recurring) option when ordering the service you can cancel your plan at any time from your accound dashboard under the Management Actions section. If you have any trouble with this, please contact our customer services who can change this for you.
Refund TimeLine
We endeavor to process refunds within 3 days of a valid refund request. Usually this is done within hours if requested during weekdays. However payments may take up to 7 days to appear in your account depending on your bank, card or payment provider.
Questions?
Please do not hesitate to contact us for more information: support@aceproxies.com